Refund and Cancellation Policy
In short
Cancel a new paid subscription within 15 days of payment for a full refund, minus anything listed under exclusions. After that, cancelling stops the next renewal and you keep access until the end of the term you paid for.
1. 15-day refund window
If you cancel a new paid subscription within 15 days of the payment date, we refund the subscription fee in full, including GST, subject to the exclusions below. Send your request from your account email to legal@satyakod.com with your invoice number.
2. After the refund window
After 15 days, subscription fees for the current term are non-refundable. You can cancel at any time to stop the next renewal, and you keep access until the end of the paid term. Codes you have printed keep verifying for any period agreed in your order form.
3. Not refundable
- Top-up code packs once the codes have been generated.
- Custom code design work once design has started.
- Services already delivered, such as onboarding sessions or test label printing.
- Fees for accounts suspended or terminated for breach of our Terms or Acceptable Use Policy.
4. How refunds are paid
We confirm eligible requests within 3 business days and initiate the refund through Razorpay to the original payment method within 7 business days of approval. Your bank or card issuer may take a further 5 to 10 business days to show it. We issue a GST credit note for refunded amounts. Duplicate or failed payments are refunded in full.
5. Demo accounts
Demo accounts are free, so no payment or refund applies.
6. Delivery
Satyakod is a software service delivered online. We do not ship physical goods. Access is activated electronically, normally within 1 business day of payment confirmation, and details are sent to your account email.
7. Contact
AnvionixLabs, Niti Khand-1, Plot-230, Indirapuram, Ghaziabad, Uttar Pradesh 201014, India. Email legal@satyakod.com or hello@satyakod.com.